Contact Centre

As part of our ongoing commitment and service to our existing clients, our Insurance and Superannuation division provides Contact Centre recruitment to many organisations within Melbourne.

Our Contact Centre team is about building long term relationships and being a valued partner, who takes the needs of the clients seriously. We provide value add in all aspects of the recruitment process. Our service is about providing a niche and specialised service for our clients who have ongoing needs for Contact Centre professionals.

Our Contact Centre recruitment team have a background working in contact centre environments; we have an intimate understanding of how contact centres environments work as well as understanding that we need to be constantly interviewing and screening Contact Centre professionals in order to only provide the best candidates to our clients.

We specialise in the recruitment of Permanent and Temporary contact centre professionals. Our service offering extends across two areas:

  • Individual Recruitment Assignments — this is where Rowben Consulting works directly with our own sourced candidates and submits to our clients a short list of suitably qualified Contact Centre professionals
  • Managed Assessment Centre Recruitment is where Rowben Consulting is engaged to undertake on our premises an assessment centre on behalf of our clients. Candidates are taken through the assessment centre and are sourced directly by Rowben Consulting as well as candidates received by our clients directly through advertising or internal referrals. All candidates are assessed equally irrelevant on where they have been sourced.

CONTACT CENTRE SPECIALISATIONS

  • Inbound and outbound customer service
  • Inbound and outbound sales and retention
  • Contact Centre Team Leaders and Managers
  • Quality Assurance
  • Retention Managers
  • Contact Centre Trainers
  • Resource Plannerstimeline-is

Case Studies

  • Our relationship with one of Australia’s leading financial services organisations began when it partnered with our IT division.  As our relationship has grown, so has our service offering to this business.  A key panel member since 2008, we now resource for the company across all of our divisions.  Over the duration of our partnership, we’ve placed more than 175 permanent staff and 90 contractors.

  • Our relationship with this Melbourne-based Top 20 ASX technology services company pre-dates Rowben itself.  One of Rowben’s first clients, they remain one of our most valuable and loyal, with Rowben consistently reappointed to their supplier panel.  For over nine years and counting, Rowben has delivered for this organisation.

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