Introduction

This Privacy Collection Statement applies for each Randstad Group company operating in Australia from time-to-time, including: 

• Randstad Pty Limited; 

• Digby Morgan Pty Limited trading as HR Partners by Randstad; 

• HREXL Group Pty Limited trading as Randstad RiseSmart; 

• Aurec Pty Limited trading as Aurec by Randstad Digital and Chalfont Solutions; 

• Chalfont Consulting Pty Limited trading as Chalfont by Randstad Digital and Randstad Defence; • Randstad Digital Pty Limited (formerly Finite Group APAC Pty Limited); and 

• FinXL Professional Services Pty Limited trading as Southern Cross Computing; FinXL Professional Services; XL Digital and FinXL by Randstad Digital. 

(collectively referred to as Randstad in this Privacy Collection Statement) 

This data protection notice applies to the processing of personal data we collect when you visit our website, use our mobile app, when we provide you our services and the processing of personal data of persons who work for companies with which we conduct (or intend to conduct) business. 

Your privacy and the security of your personal data is important to Randstad and the rest of the Randstad Group companies. We are responsible for ensuring that all personal data entrusted to us is processed in accordance with applicable data protection legislation. Randstad complies with all applicable privacy laws, including the 13 Australian Privacy Principles (APPs) in the Privacy Act 1988 (Privacy Act) as well as our existing obligations of confidentiality. This notice explains who we are, for what purposes we may use your personal data, how we handle it, to whom we may disclose it to such as clients, service providers and/or other Randstad Group Companies, where it may be transferred to or accessible from, and what your rights are.

About randstad

Randstad (referred to in this notice as: “we” or “us” or “Randstad”), will process your personal data in accordance with this data protection notice (such personal data sometimes also referred to as “information”).

Except as otherwise set out below, Randstad is the controller of the personal data (‘controller’ within the meaning of applicable data protection legislation).


For the efficient operation and management of our business, Randstad Group Companies may in certain instances jointly define the purposes and means of Processing Personal Data (joint controllers). Examples of processing activities where Randstad Group companies jointly process personal data are those related to managing our Misconduct Reporting Procedure and Sanctions checks, which we do jointly with Randstad N.V. Please contact us (see the section “Contact us” below) if you want to know more about these jointly-controlled processing activities or would like to receive a summary of the joint

controllers’ roles and responsibilities and/or exercise your data protection rights regarding any jointly-controlled processing of your personal data.

Website visitor

When you visit our website or a Randstad app, we collect some information related to your device, your browser and to the way you navigate our content. We may use cookies to collect this personal data. 

Cookies are small text files that are saved on your device when you visit our website. Cookies enable the website to remember your actions and preferences (for example, your choice of language) and recognize you when you return, so that we may analyze trends, determine your areas of interest and administer our website in order to speed up the navigation process and to make your site experience more efficient. 

What personal data do we collect

When you visit our website, we gather information that relates to your device, your browser and to the way you navigate our website content, such as: 

● the Internet Protocol (IP) address of your device 

● the IP address of your Internet Service Provider 

● device screen resolution 

● device type (unique device identifiers) 

● browser and operating system versions 

● geographic location (country only) 

● preferred language used to display 

● the date and time of access to the website 

● the internet address from which you were directly linked through to our website 

● the control system that you use 

● the parts of the website that you visit 

● the pages of the website that you have visited and the information that you viewed 

● the hyperlinks you have clicked 

● the material that you send to or download from our website 

If you choose to download our reports or white papers; or to subscribe to our newsletter news, events and alerts; or submit an inquiry we may ask you to fill out a form with information such as your name, e-mail address, job title and company. From the moment you engage in one of the aforementioned actions, we will be able to relate the information listed above about your device, your browser and to the way you navigate our website content directly to you.

Why do we need you personal data

Randstad processes your personal data only for the purposes specified below: 

Purposes for which we process your personal data

Legal grounds for the processing of your personal data

To manage the website and for system administration purposes (e.g. also for diagnosing technical problems,
analyse the traffic to our website)
(a) Legitimate interest of managing our website, marketing and communications strategy; and/or
(b) Where (a) is not possible because local mandatory law requires so, only in those limited cases may this be based on a consent

For web analytics, in order to optimize the user experience (analyzing the way our pages are visited, analyzing trends, observe and measure how our visitors engage with our website) and the quality of the content provided to you (e.g. job posting)

(a) Legitimate interest of improving our website, marketing and communications strategy; and/or
(b) Where (a) is not possible because local mandatory law requires so, only in those limited cases may this be based on a consent
If you choose to download our reports or white papers or
to subscribe to news, events and alerts, fill in webforms,
we will use the information you provide us to send you the
content requested, to communicate with you (including,
where you agree, to send you related information that
might be of interest to you) and to improve our marketing
and communication strategy
Randstad can send whitepapers, newsletters, events and
alerts where you have given consent to receive this. If you are no longer interested in these Randstad messages, you are always able to opt-out from receiving such
communications.

For managing specific inquiries

(a) Legitimate interest of improving our website, marketing and communications strategy;
(b) Where (a) is not possible because local mandatory law requires so, only in those limited cases may this be based on a consent
Cooperating with law enforcement agencies/courts,
management of legal disputes/claims and handling any
reports through Randstad’s misconduct reporting procedure
Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the
protection of company assets, protecting its legal interests, managing legal claims/disputes and handling reports of
potential misconduct within, or relating to Randstad

What personal data do we collect

When you use our app, we gather information such as:
● Identification information (e.g. name, e-mail address)
● Operating system
● Device information (e.g. device screen resolution, device type, devices IP address)
● geographic location (country of origin, office location)
● Passwords
● myRandstad app shifts
● IP address of your Internet Service Provider
● Your contract (feature of contracting)
● Valid ID card (feature of onboarding)
● Tax forms (feature onboarding)
● Work time and absences (feature of time-keeping)
● expense administration (e.g. travel costs) (feature of time-keeping)
● salary, overview of payments received, taxes paid (salary slip) (feature of payment)
● feedback on performance (feedback feature)
● Any free text feedback provided via the myRandstad app

In principle, we will not collect any sensitive personal data of you. If this would in exceptional cases occur, we will take all measures to offer an even higher protection and do this according to the appropriate legal basis. Depending on local mandatory laws, some data may be offered a similar protection as sensitive personal data. Please be aware that we may process:
● Payslip (including all data on it (differs per country))
● Contracts and Taxation documents

Why do we need you personal data

Randstad processes your personal data only for the purposes specified below:

Purposes for which we process your personal data

Legal grounds for the processing of your personal data

To manage the app and for system administration
purposes (e.g. also for diagnosing technical problems)
(a) Legitimate interest of managing our app, marketing
and communications strategy; and/or
(b) Where (a) is not possible because local mandatory law
requires so, only in those limited cases may this be based
on a consent

For app analytics, in order to optimize the user experience (analyzing the way the ap is used, analyzing trends, observe and measure how our users engage with our app) and the quality of the content provided to you (e.g. job posting)

(a) Legitimate interest of improving our app, marketing and communications strategy; and/or
(b) Where (a) is not possible because local mandatory law
requires so, only in those limited cases may this be based
on a consent
If you choose to download our reports or white papers or to subscribe to news, events and alerts, fill in forms, we will use the information you provide us to send you the content requested, to communicate with you (including, where you agree, to send you related information that
might be of interest to you) and to improve our marketing
and communication strategy
Randstad can send whitepapers, newsletters, events and alerts where you have given consent to receive this. If you are no longer interested in these Randstad messages you
are always able to opt-out from receiving such communications.

For managing specific inquiries

(a) Legitimate interest of improving our app, marketing
and communications strategy;
(b) Where (a) is not possible because local mandatory law
requires so, only in those limited cases may this be based
on a consent
Cooperating with law enforcement agencies/courts,
management of legal disputes/claims and handling any reports through Randstad’s misconduct reporting procedure
Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes and handling reports of
potential misconduct within or relating to Randstad

For specific purposes related to you as a candidate or temporary worker, we refer to the detailed sections of the privacy notice. This may include purposes related to the following:
● Job search (search and apply for Randstad vacancies)
● Document view (view contracts, payslips in the app)
● Document sign (sign documents in the app e.g.contracts)
● Availability (set and adjust availability)
● Scheduling (shifts information)
● Timesheets (register worked hours or automatic hours overview)
● Time off (make a Time Off request & vacation balance view)
● Payslips (view payslips in the app)
● Newsfeed (view important updates & articles )
● Punch Clock (time-management)

Candidates

We use your personal data when providing our HR-services, which include services in the field of recruitment and selection, mediation, temporary staff, secondment, payroll, personal development, career guidance, coaching, planning, and personnel and salary administration as further described in the Terms and Conditions (collectively “Services”). By innovating at scale, Randstad will fulfill our compelling vision: to empower lifelong employability and deliver on our brand promise of proactivity, transparency and guidance to offer a truly enriching talent experience for finding a job around the world.

What personal data do we collect about you

As a candidate, we collect and process personal data about you such as:
● Identification information – we may process your name, contact information (including home address, home phone number and mobile phone number), citizenship and country of residence, date of birth, (in exceptional cases) gender, digital signature and languages spoken.
● CV/resumes and other recruitment information – we may process your CV/resume, work history, information about your skills, your experience and educational background and other relevant information (such as your photograph, interview notes and personal data included in the cover letter or as part of the application process).
● Compensation and benefits information – we may process personal data relating to your current compensation and benefits including (without limitation) your current bonus, recurring payments and benefits.
● Government issued identifiers – we may process government issued identifiers including (without limitation) the national identification number, social insurance number and social security number, as legally required.
● Photographs and video footage – when participating in recruitment-related events, meetings, conferences etc., we may process photographs or videos of you.
● Visitor information – when accessing our buildings, we may collect your name, contact details, car plate number, and other identification for security reasons. Where we are legally required to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons.
● Information you choose to share with us – we may process additional personal data if you choose to share that with us.

This data may be obtained directly or indirectly from you. In the latter case, we will inform you of the purpose and data sources we use when we communicate with you in connection with our Services (e.g. to alert you about a job opportunity), or in any event within one month of the time we indirectly obtain your data. The exception is where the provision of this information to you would cause disproportionate efforts. In that case, we may take alternative measures to protect your rights and freedoms.

Why do we need your personal data

Randstad processes your personal data only for the purposes specified below:

Purposes for which we process your personal data

Legal grounds for the processing of your personal data

To provide our Services to you (including matching and proposing you to clients, interviews, assessments). For
example, we may process your personal data to recommend jobs to you based on your profile and enable our consultants to provide you with tailored job opportunities, career advice, reskilling options,
inclusiveness, suggest additional training where necessary and introduce you to hiring managers.
The processing of your data and the use of automated systems is necessary to provide you with the matching services, and is therefore based on (pre-) contractual
necessity
Training and updating of systems/statistical purposes.
Some of the systems that we use to provide our Services are based on machine learning technology. In order for that technology to function reliably, it needs to be trained and updated on the basis of existing data. We may also
process personal data in an aggregated manner for
statistical purposes.
Based on our legitimate interest in training and updating
our systems. We have implemented mitigating measures to limit the privacy impact, such as de-identification and an
easy opt-out in your choices.
Dispute management, litigation and handling any reports
through Randstad’s misconduct reporting procedure
Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the
protection of company assets, protecting its legal interests, managing legal claims/disputes and handling reports of
potential misconduct within or relating to Randstad
Compliance with labor, tax and social security laws and
other legal or regulatory requirements (e.g. equal
opportunity and workplace diversity requirements)

Processing is necessary for compliance with employment and social security legal obligations

Events

Based on our legitimate interest in maintaining a good relationship with our community of candidates and promoting our services by inviting you to our events

Facilities, security and contingency planning purposes

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include safeguarding
and securing our assets, our facilities, our information systems and our people
To conduct corporate transactions (including mergers,
acquisitions and divestments)
Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include Randstad’s
interest in developing its business through mergers, acquisitions and divestments

How long we keep your personal data

We may retain your personal data for a period of 7 years counting from our last interaction with you for the purposes of providing you our Services. We may keep your personal data longer if necessary in connection with any actual or potential dispute (e.g. we need this personal data to establish or defend legal claims), in which case we will keep your personal data until the end of such dispute; and/or for us to comply with any legal or regulatory obligation (e.g. for tax or pension purposes), in which case we will keep your personal data for as long as required by that obligation.

Temporary workers

Personal and sensitive information will be collected from you directly when you attend an interview with one of our staff members. At this time you will complete our registration paperwork or any other information in connection with your application to us for registration.

What personal data do we collect about you

When you are a temporary worker on an assignment at one of our clients, we may process personal data about you such as:
● Identification information – your name, contact information (including home address, home phone number and mobile phone number), citizenship and country of residence, date of birth, (in exceptional cases) gender, digital signature and languages spoken.
● Professional information – we may process personal data related to your work including (without limitation) your job title, description and location, your department, professional email address, reporting levels, and employment status (full-time/part-time/etc.).
● Financial information – financial information including (without limitation) your bank account number, bank details, VAT number.
● Salary information – we may process salary information including (without limitation) recurring payments and benefits, your bonus.
● Performance-related information – performance-related information including (without limitation) information on your performance reviews.
● Disciplinary information – information relating to disciplinary measures taken against you, if any.
● Grievance information – In order to assist in the reporting of grievances and (suspected) misconduct within the Randstad Group of companies, we have established dedicated channels through which stakeholders may voice concerns, either through local reporting mechanisms in place at the level of the local Randstad Group companies or, for serious misconduct (including whistleblowing), through our Integrity Line, the Randstad Group reporting facility. Whenever we receive a grievance report or a report about (suspected) misconduct we may process personal data related to the complainant, the other individuals mentioned in the complaint and the person(s) that is/are subject of the complaint
and/or of the investigation into the complaint.
● Government issued identifiers – government issued identifiers including (without limitation) the national identification number, social insurance number and social security number, as legally required.
● CV/resumes and other recruitment information – your CV/resume and other relevant information (such as your photograph, interview notes and information included in the cover letter or as part of the application process).
● Travel and expense data – travel and accommodation information and expenses including (without limitation) travel itineraries, hotel and travel reward cards.
● Information you choose to share with us – information you choose to share with us, including (without limitation) information you share when using IT support or calling the helpline, and information about you that may be conveyed by your use of a webcam in communicating with us.
● Vehicle information – information about your personal or company car including (without limitation) your license plate, parking tickets and driving fines.
● Photographs and video footage – when participating in external or internal events, meetings, conferences or other events, we may process photographs or videos of you.
● Trade union membership – data revealing your trade union membership.
● Family and dependent information – information related to your family and dependents including (without limitation) details regarding family composition (names, genders, ages), any “special needs” or education requirements for children or dependents, special needs of elderly parents, emergency contact information.
● Information related to identification/access control cards – employee identification and access control cards may contain your name, photograph, employee number and may be linked to other details on record (department, phone number, license plate).
● CCTV footage – we may process footage of you obtained through our use of CCTV surveillance systems.

● Survey results – we may process your responses to questions in employee surveys.
● Information related to your usage of Randstad devices, software and access to Randstad’s network – we may process information related to your use of our devices, software and access to our networks, including (without limitation) your browsing history, your use of email, internet and social media, whether at the workplace, on our equipment or otherwise through our networks.
● Visitor information – when accessing our buildings, we may collect your name, contact details, car plate number, identification, etc. for security reasons. Where we are legally required to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons.
● Special categories of data, such as:
○ Health-related information – health-related information including (without limitation) injuries and exposure, incident reports, disability, sickness and absences and maternity leave information, as legally required.
○ Ethnic origin – information revealing your ethnic origin, as legally required. To the extent we process these special categories of data, we will protect, secure and use that information in a manner consistent with this notice and applicable laws.
● Trade sanctions information relating to you – we may verify whether you are a politically exposed person, a specially designated national or otherwise subject to sanctions under applicable laws or regulations.

Why do we need your personal data

Randstad processes your personal data only for the purposes specified below:

Purposes for which we process your
personal data

Legal grounds for the processing of your personal data

General HR management and administrationpurposes (including workforce management)

The processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for compliance with employment and social security legal obligations

Compensation, payroll and expense
reimbursement (including reporting and billingto clients)

The processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for compliance with employment and social security/tax legal obligations

Insurance, pension and other benefits

Processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for compliance with employment and social security legal obligations

Performance management, careerdevelopment and training

Processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the development and training of employees

Fleet management

Processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include safeguarding our assets

Disciplinary and grievance management,
investigations, appeals (including managing complaints) and handling reports through Randstad’s misconduct reporting procedure

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

Dispute management and litigation

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

Health and safety management

The processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for compliance with employment and social security legal obligations.

If not based on the above grounds: Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of its employees, company assets, protecting its legal interests and managing legal claims/disputes; or protection of the vital interests of the Data Subjects

Managing holidays, leaves and other absences

Processing is necessary for the performance of the temporary worker’s employment contract; and Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business

Compliance with labor, tax and social security ;aws and other legal or regulatory requirements
(e.g. equal opportunity and workplace diversity
requirements)

Processing is necessary for compliance with employment and compliance with our legal obligations under labor, tax, social security and other laws and regulations

IT support

Processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding our assets and ensuring security of our information systems

Facilities, security and contingency planning purposes

Processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding and securing our assets, our facilities, our information systems and our people

Network and device usage optimization and related security controls (including company network access and authentication)

Processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding our assets and ensuring security of our information systems

Preventing, detecting and investigating fraud and other crimes, and compliance with sanctions regimes (including identification of politically exposed persons, specially designated nationals and screening against sanctions lists)

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes; and/or Processing is necessary to comply with our legal obligations (including when authorities or administrations ask information about a temporary
worker)

Emergency and disaster management

Based on a legitimate interest pursued by Randstad, which includes ensuring the safety of talent; and Where the above ground is not possible because local mandatory law requires so, only in those limited cases may this be based on a consent

Relocation, mobility and travel management

Processing is necessary for the performance of the temporary worker’s employment contract; and/or Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business

To monitor and enforce compliance with Randstad policies and procedures

For the purpose of the legitimate interests pursued by Randstad, which include safeguarding our assets and ensuring security of our information systems

To monitor and enforce compliance with legal
obligations applicable to us (including the requirements set out in your contract with us)

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

Recruitment and staffing

(a) (pre)contractual necessity for our services when matching (e.g. via Terms & Conditions on the website) or when we enter into an employment contract with you we require some data to be able to draw up this contract and to then be able to execute it correctly;
(b) If and only if the local process would not amount to a legally
binding contractual relationship under (a) or if applicable law
prescribes otherwise, the exception could be based on our legitimate interest to build and maintain a relationship;
(c) Where (a) and (b) are not possible or local mandatory law requires so, only in those limited cases may this be based on a consent

Employee surveys, statistical purposes

Based on our legitimate interest to survey our temporary workers so as to better understand their needs, to improve our services and to build and maintain a good relationship with our temporary workers and with the clients our temporary workers work at

Events

Based on our legitimate interest to organise events so as to better
build and maintain a good relationship with the community of temporary workers and with the clients our temporary workers work at

To manage memberships of employees to professional associations

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business

To perform internal and external audits

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business, including compliance
with laws and regulations
To conduct corporate transactions (including
mergers, acquisitions and divestments)

Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include Randstad’s interest in developing its business through mergers, acquisitions and divestments

How long we keep your personal data

Your personal data will be kept for 7 years in accordance with our legal obligations. We may keep your personal data longer if necessary in connection with any actual or potential dispute (e.g. we need this personal data to establish or defend legal claims), in which case we will keep your personal data until the end of such dispute; and/or for us to comply with any legal or regulatory obligation (e.g. for tax or pension purposes), in which case we will keep your personal data for as long as required by that obligation.

Business relations

In the context of our Services, we process your personal data if you are working for companies with which we are conducting (or intending to conduct) business (e.g. to make offers for the Services and to maintain a business relationship with the company you work for).

What personal data do we collect about you

We process the following personal data about you:

● Identification information – we may process your name and other contact information (including email address, landline phone number and mobile phone number), gender, digital signature and languages spoken.
● Professional information – we may process information related to your work including (without limitation) your job title, your location and your department.
● Photographs and video footage – when participating in our events, meetings, conferences etc., we may process photographs or videos of you.
● Survey results – we may process your responses to questions in surveys.
● Visitor information – when accessing our buildings, we may collect your name, contact details, car plate number, identification, etc. for security reasons. Where we are legally permitted to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons.
● Information you choose to share with us – we may process additional information if you choose to share that with us.
● Trade sanctions information relating to you – we may verify whether you are a politically exposed person, a specially designated national or otherwise subject to sanctions under applicable laws or regulations.

Why do we need your personal data

Randstad processes your personal data only for the purposes specified below:

Purposes for which we process your
personal data

Legal grounds for the processing of your personal data

To administer and manage the contractual relationship between Randstad and our clients and suppliers

Necessary for the performance of the contract between Randstad and the client or supplier

Business development (including sending direct
marketing and offers)
Depending on the circumstances this may be based either on your consent or on our legitimate interest to maintain good relations with our current or prospective clients and suppliers. You can always choose not to receive direct marketing and offers from us; see the
section “Your data protection rights” below

Facilities, security and contingency planning purposes

For the purpose of the legitimate interests pursued by Randstad,
which include safeguarding and securing our assets, our facilities, our information systems and our people

Health and safety management

Processing is necessary for the purpose of the legitimate interests
pursued by Randstad, which include the protection of its employees,company assets, protecting its legal interests and managing legal
claims/disputes; and/or protection of the vital interests of the Data
Subjects

To conduct corporate transactions (including mergers, acquisitions and divestments)

Processing is necessary for the purpose of the legitimate interests
pursued by Randstad, which include Randstad’s interest in developing its business through mergers, acquisitions and divestments

Events

Based on our legitimate interest to organise events so as to better
build and maintain a good relationship with our clients and our
suppliers

Preventing, detecting and investigating fraud

To comply with our legal obligations when some authorities or
administrations ask information about our contact as a client
(including personal data); and/or Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

IT Support

Processing is necessary for the purpose of the legitimate interests
pursued by Randstad, which include safeguarding our assets and
ensuring security of our information systems

Surveys (including satisfaction surveys)

Processing is necessary for the purpose of the legitimate interests
pursued by Randstad, which include the protection of company
assets, protecting its legal interests, managing legal claims/disputes
with our clients and suppliers and handling reports of potential
misconduct within or relating to Randstad

Compliance with legal or regulatory requirements

To comply with our legal obligations when some authorities or
administrations ask information including personal data; and;or
Processing is necessary for the purpose of the legitimate interests
pursued by Randstad, which include the protection of company
assets, protecting its legal interests and managing legal
claims/disputes

To monitor and enforce compliance with Randstad policies and procedures

For the purpose of the legitimate interests pursued by Randstad,
which include safeguarding our assets and ensuring security of our
information systems

To perform internal and external audits

For the purpose of the legitimate interests pursued by Randstad,
which include the proper conduct of its business and accuracy of
financial reporting

How long we keep your personal data

Your personal data will be kept for 7 years in line with our legal obligations or such reasonable lesser period as prescribed by local law. We may keep your personal data longer if necessary in connection with any actual or potential dispute (e.g. we need this personal data to establish or defend legal claims), in which case we will keep your personal data until the end of such dispute; and/or for us to comply with any legal or regulatory obligation (e.g. for tax or pension purposes), in which case we will keep your personal data for as long as required by that obligation.

HR technologies
Our use of innovative HR technologies for talent matching and services

Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of today’s HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes.

For example we use chatbots to improve your talent experience. Chatbots give candidates the opportunity to answer questions based on the requirements of the job they apply for. This is a user-friendly way for candidates to:
● provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate.
● know promptly whether their skills meet a job’s essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset.
● answer at any moment convenient to the user.

As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants. This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in.

Improving the client experience

HR technologies help us to search through a broader and more diverse set of candidates so that we become even better at finding the best talent with the most relevant skill-set for our clients. Thanks to these technologies our consultants can focus on the tasks that require genuinely human traits that technology cannot emulate creativity and emotion.

Web beacons

Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails, wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements.

The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

Responsible use of HR technologies

Randstad is committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here). Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful. We strive to involve human beings whenever we make decisions that significantly impact you. If, in exceptional cases, we were to make such decisions based on a fully automated process (ie. without involvement of humans), we will only do so where that is permitted by law and after having notified you.

To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies. For example:

● We regularly test the output created by these technologies to identify potential unfair bias.
● We regularly obtain expert advice to continuously improve the way in which we identify and remove bias.
● Both our consultants and our search and match algorithms are thoroughly trained and always work together.

Mobile app user

When you use the Randstad app, we collect some information related to your device, profile and information gathered by using one of our features (such as availability, shift scheduling, calendar integration, timesheets, payslips, contracting, inbox).

What personal data do we collect

When you use our app, we gather information such as:
● Identification information (e.g. name, e-mail address)
● Operating system
● Device information (e.g. device screen resolution, device type, devices IP address)
● Geographic location (country of origin, office location)
● Passwords
● myRandstad app shifts
● IP address of your Internet Service Provider
● Your contract (feature of contracting)
● Valid ID card (feature of onboarding)
● Tax forms (feature onboarding)
● Work time, absences and applicable allowances (feature of time-keeping)
● Expense administration (e.g. travel costs) (feature of time-keeping)
● Salary, overview of payments received, taxes paid (salary slip) (feature of payment)
● Feedback on performance (feedback feature)
● Any free text feedback provided via the myRandstad app

In principle, we will not collect any sensitive personal data of you. If this would in exceptional cases occur, we will take all measures to offer an even higher protection and do this according to the appropriate legal basis. Depending on local mandatory laws, some data may be offered a similar protection as sensitive personal data. Please be aware that we may
process:

● Payslip (including all data on it (differs per country))
● Contracts and Taxation documents

Why do we need your personal data

Randstad processes your personal data only for the purposes specified below:

Purposes for which we process your personal data

Legal grounds for the processing of your personal data

To manage the app and for system administration
purposes (e.g. also for diagnosing technical problems)
(a) Legitimate interest of managing our app, marketing and communications strategy; and/or
(b) Where (a) is not possible because local mandatory law
requires so, only in those limited cases may this be based
on a consent
For app analytics, in order to optimize the user experience (analyzing the way the app is used, analyzing trends, observe and measure how our users engage with
our app) and the quality of the content provided to you
(e.g. job posting)
(a) Legitimate interest of improving our app, marketing and communications strategy; and/or
(b) Where (a) is not possible because local mandatory law requires so, only in those limited cases may this be based
on a consent

If you choose to download our reports or white papers or to subscribe to news, events and alerts, fill in forms, we will use the information you provide us to send you the content requested, to communicate with you (including, where you agree, to send you related information that might be of interest to you) and to improve our marketing and communication strategy

Randstad can send whitepapers, newsletters, events and alerts where you have given consent to receive this. If you are no longer interested in these Randstad messages you
are always able to opt-out from receiving such communications.

For managing specific inquiries

(a) Legitimate interest of improving our app, marketing
and communications strategy;
(b) Where (a) is not possible because local mandatory law
requires so, only in those limited cases may this be based
on a consent
Cooperating with law enforcement agencies/courts,
management of legal disputes/claims and handling any
reports through Randstad’s misconduct reporting
procedure
Processing is necessary for the purpose of the legitimate
interests pursued by Randstad, which include the
protection of company assets, protecting its legal interests
and managing legal claims/disputes and handling reports
of potential misconduct within or relating to Randstad

For specific purposes related to you as a candidate or temporary worker, we refer to the detailed sections of this privacy
collection statement. This may include purposes related to the following:
● Job search (search and apply for Randstad vacancies)
● Document view (view contracts, payslips in the app)
● Document sign (sign documents in the app e.g.contracts)
● Availability (set and adjust availability)
● Scheduling (shifts information)
● Timesheets (register worked hours or automatic hours overview)
● Time off (make a Time Off request & vacation balance view)
● Payslips (view payslips in the app)
● Newsfeed (view important updates & articles)
● Punch Clock (time-management)

With whom do we share your personal data

We may share your personal data:
● with other entities of the Randstad group of companies. We are part of a multinational group of companies and sometimes we may share personal data with other Randstad groups of companies for the purposes of efficient management of business, compliance with legal and regulatory requirements and to provide our Services to you (include as matching) and to our clients. For an overview of these entities, click here.
● with Randstad clients. Within the scope of our services, including recruitment and provision of temporary work.
● with third parties providing HR-related services to use (e.g. payroll service providers).
● with third party providers of IT-related services (e.g. we use an external provider to support our IT-infrastructure; e.g. an important part of our software and databases sit in a cloud-environment which is operated by a third party service provider).
● with third parties providers of marketing-related services (e.g. we may store your personal data in a cloud-based CRM-application that is hosted and provided by a third party service provider; e.g. when we use a third party service provider to organise an event we may share your personal data with that third party in order to invite you to that event).
● with providers of professional services (e.g. to our auditors, our tax advisors, our legal advisors).
● with banks and insurers (e.g. in order to pay the salaries of our temporary workers we share some of their personal data with our bank).
● with pension funds.
● with public authorities (e.g. pursuant to applicable law Randstad must disclose personal data to the social security authorities and to tax authorities).
● with law enforcement authorities, courts and regulatory authorities (e.g. as part of a criminal investigation police services may require us to disclose personal data to them).

We may also disclose your personal data to third parties:
● in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

● if all or a substantial part of our assets are acquired by a third party, in which case the personal data that we hold about you may be one of the transferred assets.

When we share your personal data as described above, such personal data may be transferred both within and outside the European Economic Area (EEA).
In the event that we transfer your personal data internationally, we will only do so in line with applicable law, and we will require that there is an adequate level of protection for your personal data, and that appropriate security measures are in place.

Your personal data may be transferred from countries located within the EEA to countries located outside of the EEA (such as the United States). In such cases, we will require that the following safeguards are observed:
● The laws of the country to which your personal data is transferred ensure an adequate level of data protection. Click here for the list of non-EEA countries that, according to the European Commission, provide an adequate level of data protection; or
● The transfer is subject to standard data protection clauses approved by the European Commission. More information
about those data protection clauses is available here; or
● Any other applicable appropriate safeguards under article 46 of the EU General Data Protection Regulation (2016/679).

For more information about the safeguards that we have implemented to protect your personal data internationally, please contact us by using the information located in the “contact us” section.

How we will protect your personal data

We have technical and organizational security measures in place to protect your personal data from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data are governed by Randstad’s rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data.
While we have measures in place to protect your personal data, it is important for you to understand that 100% complete security cannot be guaranteed. Accordingly, we have procedures in place to deal with data security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal data breaches.

Your data protection rights

You have the following rights regarding your personal data:

Rights

What does this mean?

Right to be informed

You have the right to be provided with clear, transparent, and easily understandable
information about how we use your personal data and your rights. This is why we are
providing you with the information in this notice

Right of access

You have the right to access the personal data we keep about you – this is because we want you to be aware of the personal data, we have about you and to enable you to verify whether we process your personal data in accordance with applicable data protection laws and regulations.

Right to rectification

If your personal data is inaccurate or incomplete, you have the right to request the
rectification of your personal data.

Right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to
request the deletion or removal of your personal data where there is no compelling reason for us to keep it. This is not a general right to erasure, there are exceptions.

Right to restrict processing

You have rights to ‘block’ or suppress further use of your personal data in certain
circumstances. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

Right to data portability

You have the right to obtain and reuse your personal data in a structured, commonly
used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such personal data transferred directly to a third party.

Right to object to processing

You have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our
legitimate interests or on public interest grounds; the right to object to processing for
direct marketing purposes (including profiling); the right to object to the use of your
personal data for scientific or historical research purposes or statistical purposes in certain circumstances.

Right to withdraw consent

If our processing of your personal data is based specifically on your consent, you have
the right to withdraw that consent at any time. This includes your right to withdraw
consent to our use of your personal data in the context of voluntary employee surveys.
Right to object to automated
decision making

You have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal effects for you or similarly significantly affects you. Automated decision making takes place when an electronic system uses personal data to make a decision without human intervention. This is not a general right to object, there are exceptions. For example, we are allowed to use automated decision making where it is necessary to perform a contract with you and appropriate measures are in place to safeguard your rights. For further information, see the section “Innovative HR technologies”

You can exercise your rights by contacting our Privacy Officer to share your concerns.
We will handle your request with special care to ensure your rights can be exercised effectively. We may ask you for proof of identity to ensure that we are not sharing your personal data with anyone else but yourself!

You must be aware that, in particular cases (for instance, due to legal requirements) we may not be able to make yourrequest effective right away.

In any case, within one month from your request, we will inform you on the actions taken.
You have the right to lodge a complaint with a supervisory data protection authority: privacy@randstad.com.au

Changes to this Data Protection notice

We may update this notice from time to time. You can see the date on which the last change was made below in this notice. We advise you to review this notice on a regular basis so that you are aware of any changes.

Contact us

If you have any questions in relation to privacy or wish to make an access request or a privacy complaint, please contact the Privacy Officer on the details below during normal office hours 9.00am to 5.30pm Monday to Friday. Our Privacy Officer will contact you within a reasonable time (not exceeding 30 days) after receipt of your request or complaint to discuss your concerns and to outline options regarding how they may be resolved.

General information about privacy may be found at: http://www.privacy.gov.au/ and http://www.oaic.gov.au/
DPO Officer:
Randstad Privacy Officer Phone: 1800 661 026 / +61 2 8258 9829
Email: privacy@randstad.com.au

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